Terms of service
Last updated: 11 August 2026
These terms govern website design, development and redesign services provided by DYOU Agency (“the Provider”) to its client (“the Client”).
1. Scope
The Provider delivers business websites, online stores, redesigns of existing websites and custom development, together with related services (consulting, art direction, integration, deployment).
2. Quotes and orders
Each engagement is covered by a written quote setting out scope, deliverables, indicative schedule and price. Quotes are valid for 30 days. An order becomes firm once accepted in writing and the deposit is paid.
Any request outside the agreed scope is subject to a priced amendment before work begins.
3. Price and payment
- Prices are stated in the quote, excluding taxes where applicable.
- Unless stated otherwise: 40 % on order, balance on delivery, before going live.
- Payment within 30 days of the invoice date.
- Late payment automatically incurs interest at the applicable statutory rate plus a fixed recovery fee.
4. Client obligations
The Client provides, within the agreed timeframe, all materials required: content, copy, visuals, technical access, credentials and approvals. The Client warrants that it holds the rights to all materials supplied and indemnifies the Provider against any third-party claim.
Any delay in providing these materials postpones the schedule accordingly.
5. Provider obligations
The Provider performs the work in accordance with the quote and professional standards. This is a best-efforts obligation. No commercial result, search ranking, traffic volume or conversion rate is guaranteed.
6. Approval and delivery
The Client has 7 business days from delivery of any item to submit written comments. After that period the item is deemed accepted.
Unless stated otherwise, the engagement includes two rounds of revisions. Further requests are charged separately.
7. Intellectual property
Rights in the final deliverables transfer to the Client upon full payment. Until then, the Provider retains all rights.
Pre-existing materials (libraries, generic components, methodology, know-how) remain the Provider's property, with a non-exclusive right of use granted to the Client for the project.
The Provider may reference the project and show visuals of it in its portfolio, unless the Client objects in writing.
8. Hosting, domains and third-party services
Hosting, domain names and third-party services are subscribed in the Client's name and at the Client's cost and risk. The Provider is not liable for outages, price changes or failures of those services.
9. Warranty
The Provider fixes, at no charge, defects attributable to its own work reported within 30 days of go-live. Excluded are functional changes, third-party modifications and issues caused by external services. Ongoing maintenance is covered by a separate agreement.
10. Liability
The Provider's total liability, on any basis, is limited to the amount actually paid by the Client for the engagement concerned, excluding taxes. Indirect damages — including loss of profit, revenue, data or reputation — are excluded.
11. Confidentiality
Each party keeps confidential the information exchanged, for the duration of the contract and 2 years thereafter.
12. Termination
In the event of a material breach not remedied within 15 days of written notice, the aggrieved party may terminate. Sums due for work already performed remain payable to the Provider.
13. Force majeure
Neither party is liable for a failure resulting from an event of force majeure under applicable law.
14. Personal data
Data processing is described in our privacy policy. Where the Provider processes data on the Client's behalf, a GDPR Article 28 processing agreement is entered into.
15. Governing law
These terms are governed by le droit applicable au siège de l'éditeur. The parties will seek an amicable settlement before any legal action. Failing that, the juridictions compétentes du siège de l'éditeur have jurisdiction, subject to mandatory consumer protection rules.